AI-first · California · 100% employee-owned

The MSP that grew up with AI — owned by the people who serve you.

The world is moving to AI. We help growing businesses move with it safely, and with the accountability that only comes with an employee-owned team.

20 minutes. A Copilot + security readiness assessment. No pitch deck.

carnation_ops — ai_triage live demo
simulated feed — this is how our AI triage pipeline works on every ticket
built on Microsoft 365AzureEntra IDIntuneDefenderPower PlatformCopilotsecured with EDR/MDRbacked up daily, verified
Sound familiar?

Six problems we hear from every business that calls us.

// 01

You're not sure your business could survive a cyberattack.

No one's tested the backups. No one's trained the staff. Hoping isn't a plan.

// 02

IT costs are unpredictable and keep surprising you.

Break-fix invoices, surprise project fees, licenses nobody remembers buying.

// 03

Support tickets take days, and you don't know who's on them.

You leave a voicemail. Someone eventually calls back. Maybe.

// 04

You're paying for Microsoft 365 but using ten percent of it.

Copilot, automation, security features — already in your license, sitting idle.

// 05

Everyone says "use AI" and no one says how — or how safely.

Your competitors are moving. You need a guide, not a gambler.

// 06

Your current IT guy is one person, and he's busy.

One point of failure for your whole business is a risk, not a relationship.

100% employee-owned — and why you should care

When you call us, an owner answers.

Carnation Tech is owned entirely by the five people who do the work. No investors. No parent company. No script-reading account managers. Here's the difference that makes when something breaks at 9 AM on invoice day.

Typical MSP escalation path

you phone tree L1 help desk ticket queue account manager maybe an engineer
avg. time to someone who can actually fix it: days

Carnation escalation path

you an owner
that's it. that's the whole path.
owner_level_care

Your account is our reputation.

Every engineer you talk to holds equity in the outcome. Nobody passes the buck, because everybody owns the bucket.

zero_turnover_churn

The same people, year after year.

Owners don't quit and take your institutional knowledge with them. The person who built your environment still answers for it.

no_exit_pressure

We're not building to flip.

Private-equity rollups cut service to juice margins before a sale. We're structured so that can't happen to you.

What we do

Four jobs. Done completely.

Everything an SMB needs from an IT department, organized by the outcome you actually care about — not by the hardware involved.

01 / run

Keep your business running

The infrastructure underneath everything — monitored around the clock, managed proactively, and replaced before it fails.

  • network & firewall mgmt
  • server mgmt — cloud & on-prem
  • hardware lifecycle
  • VoIP / UCaaS
  • internet & WAN
  • video conferencing
How we run it →
02 / support

Support your people

A help desk your team actually likes calling — tiered L1–L3, AI-triaged for speed, human-resolved with judgment.

  • help desk L1–L3
  • device management
  • Microsoft 365 admin
  • remote & on-site support
  • onboarding / offboarding
How support works →
03 / protect

Protect what matters

Security isn't an add-on here — it's the spine. Detection, response, backup, and compliance run as one program.

  • EDR / MDR
  • email security
  • security awareness training
  • vulnerability & patch mgmt
  • backup & disaster recovery
  • business continuity
  • HIPAA · SOC 2 · CMMC · PCI
See the security program →
04 / advance

Move you forward

The reason we exist. We take businesses from "we should look into AI" to AI working safely in daily operations — governed, measured, and owned by you.

  • AI readiness assessment
  • Copilot rollout & governance
  • workflow automation
  • cloud migration — Azure
  • quarterly technology roadmap
Start the AI transition →
How we work

Assess. Stabilize. Advance.

Every engagement runs the same proven sequence — so you always know where you are and what comes next.

phase 01 · weeks 1–2

Assess

We map your environment: every device, license, risk, and idle Microsoft 365 capability. You get the findings whether you hire us or not.

deliverable: readiness report + risk ranking
phase 02 · days 30–90

Stabilize

Security baseline first — identity hardening, endpoint protection, verified backups, patching cadence. Boring, foundational, non-negotiable.

deliverable: hardened baseline, in writing
phase 03 · ongoing

Advance

With the foundation solid, we roll out Copilot and automation where they pay for themselves — with governance, training, and a quarterly roadmap.

deliverable: AI working in daily operations
Free self-assessment

How ready is your business? Score it in 60 seconds.

Five questions, no email required, no tricks. The same first five questions we ask on every readiness call — answer honestly and see where you stand.

your readiness score
0/100

Get the full assessment — free
Our commitments

We're new. So we put it in writing.

No invented client counts. No "trusted by businesses" badges with nothing behind them. These are the commitments every client gets — in the contract, not just on the website.

5 owners

0 layers between you and someone with equity in your outcome.

100%

Employee-owned. No investors, no rollup, no exit plan that hurts you.

Day 1

AI-first since founding. No legacy tooling, no bolted-on AI story.

In writing

Response times and security baselines guaranteed in your agreement.

// as we earn case studies, verified numbers will replace these — every one will be real

Find out where you stand — free.

A 20-minute call and a Microsoft 365 Copilot + security readiness assessment. You'll leave knowing your three biggest risks and your single best AI opportunity — whether you hire us or not.

$ hello@carnationtech.ai · +1 562 555 0100 · mon–fri 8–5 PT · support 24/7